FAQ

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Wirral Wedding Video - Diamond Lights Wedding Videography FAQ

Frequently Asked Questions

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In our experience not many people like being filmed, or knowing they are being filmed.

Over many years we have perfected a filming style that is relaxed, unobtrusive and “in the background”. Our VIP Package involves no “set up” shots e.g. looking into the camera, or posing whilst we film from different angles.

Everything is filmed in real time “Live”, therefore allowing us to capture the day as it happens. We won’t ask you to repeat anything.

Most couples don’t even know that we are there…

Absolutely. please follow the link to our “Films” page where you can view examples of our stunning Cinematic Highlights Films

These are updated regularly.

Yes. We can provisionally reserve your wedding date for you.

We can provisionally reserve your date (without obligation) for a period of 7 days. This then allows you time to view your online quotation and contact us with any questions you my have.

No other couples can book your date during the reservation period.

Unfortunately no dates or bookings are confirmed until receipt of the booking fee.

We only ever film ONE wedding per date and never sub-contract to other companies.

We take a limited number of bookings each season and therefore we take all our bookings on a first come-first served basis.

Absolutely.

In the first instance, please give me a call on 01744 609575 and then we have a quick chat and also arrange for a convenient date for me to come and and visit you to discuss your requirements etc.

I can explain how I operate on the day, explain the packages in more detail and answer any questions you may have.

There is no obligation or pressure to book at all during your free consultation.

Firstly, contact us to check the availability of your date, and then if it is available a £200.00 (non-refundable) booking fee secures your wedding date.

I will then send you a link to complete your online booking form.

After you have completed and returned the booking form, we will send you full confirmation for approval and that’s it – you are all booked in and your package prices are guaranteed.

50% of your final balance is due for payment six months before your wedding date, with the remaining balance due four weeks before your wedding.

We will contact you as we go along to confirm all your details, music etc well in advance of your wedding day.

Yes.

Our Signature VIP Package has been designed to give the most comprehensive coverage of your wedding day, but if you are looking for something a little different, then we are more than happy to create and “Exclusive” package just for.

Just contact us to discuss your requirements.

Absolutely.

As every wedding is unique, so are people’s musical taste.

There is no such thing as wedding music – whatever type of music you like should be fine.

We ask you to provide a list of songs you would like us to use on your wedding film and then once we have checked through and confirmed everything back to you, we ask you to provide the songs either by Memory Stick or by transferring them across using WeTransfer.

Further details and instructions will be provided upon booking.

Yes. Subject to availability we try and attend your wedding rehearsal to confirm filming position and church opening times etc.

We also suggest we meet up before your rehearsal for our final meeting to confirm all your details etc before the big day.

So then everything is confirmed on the same evening.

No.

We offer a Price Guarantee, so that once your booking has been confirmed your package prices are guaranteed.

Therefore any future increases will not apply to your account.

The price you book at is the price you pay!

The only extra costs to your package may be a small travel charge for weddings outside 40 miles (round trip) from St Helens (WA11 0TX) and any addition out of pocket expenses e.g car parking, toll charges etc.

However these will all be discussed and confirmed with you before booking.

The depends on a few factors.

The final package you have chosen and also the time of year your wedding takes place.

Normally our wedding films take 40-60 hours to edit and complete. This is dependent again on your final chosen package, so we are currently quoting between 10-25 weeks after your wedding for completion of your film.

Unlike some other companies we do not sub-contact any editing to other people/companies – so it does take a little time to complete everything, but it will be worth it in the end, and your film is one of the few items after your wedding you can keep forever.

We will provide you with a more accurate delivery date when we meet up for our final meeting before your wedding.

Absolutely.

We have been very fortunate that quite a few of our couples have sent thank you cards and taken the time to write glowing testimonials for our website.

We have 180+ Testimonials from most of our previous couples (from 2009-present day) on our website and you can read our most up to date 2018 reviews HERE

You can also see some more feedback on our Facebook Page

County Brides North West Wedding Awards 2019 Nominated Best Wedding Videographer Diamond Lights Wedding Films

I have been nominated for the third year running in the category Best Wedding Videographer at the North west Wedding Awards 2019

The finals are in June 2019.

Finalist last year, fingers crossed.

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Contact Us

Diamond Lights Wedding Films
3 Redwood Drive
Haydock,
St Helens,
Merseyside.
WA11 0TX

Contact: Barry Hewitt

01744 609 575
07783 935 198
Email: [email protected]

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